Inside Sales/Customer Service Rep


Wage Information:

$17+ DOE

Health & Dental Benefits Information:

Single: $70/month

Family: $230/month

Inside Sales Rep

Answer inquiries and/or obtains information for general public, customers, visitors and other interested parties regarding CSP. Provide information regarding activities conducted at establishment; location of departments, offices and employees within organization. Along with walk-in traffic, there will be heavy phone usage; requiring strong multi-tasking skills. 

Essential Position Requirements:

  • Must be able to accurately fulfill customers’ orders.

  • Using our Syteline ERP software system input sales orders and quotes with the appropriate information for purchasing, production, and logistics of materials to customers.

  • Handle walk in and phone inquiries/sales of culvert and resale products.

  • Make proactive phone calls to existing and prospective customers to drive sales.

  • Always conduct yourself in a professional manner when dealing with customers, vendors and TrueNorth Steel employees.

  • Notify customers of completed orders in order to schedule pickup and/or delivery.

  • Coordinate customer deliveries with the logistics department.

  • Provide appropriate sales order information to help prioritize production and delivery schedules.

  • Proactive and consistent management for follow-up of necessary tasks, accounts receivables, orders, quotes and bids.

  • Positively interact and collaborate with all other team members of the company including Inside Sales partners, Territory Managers, Sales Engineers, Regional Sales Manager, production, logistics, purchasing, accounting and executive management.

  • Consistent interaction with existing and prospective customers.This position requires a high degree of task and phone management, follow-up, bid and quotes preparation and detail/time management.

  • Attending seminars and classes as necessary to learn new sales skills, increase culvert and related resale products knowledge.

  • Willing to work flexible hours when necessary.

  • Prompt and dependable attendance.

  • Other duties as assigned.

Education & Work Experience:

  • High School Diploma or GED required.

  • Associate’s Degree in Business and/or related field or equivalent work experience.

  • Minimum of two years in an office setting.

Knowledge and Skills:

  • Strong knowledge of Microsoft Office.

  • Ability to deliver exceptional internal and external customer service skills.

  • Excellent phone skills are preferred.

  • Exceptional communication skills.

  • Ability to accurately record customer’s requests and questions.

  • Detail orientated.

Required Competencies / Qualities:

  • Accountability – Ability to accept responsibility and account for his/her actions.

  • Communication, Oral – Ability to communicate effectively with others using the spoken word.

  • Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.

  • Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

  • Working under Pressure – Ability to complete assigned tasks under stressful situations.

Physical Requirements:

  • Requires prolonged sitting, some bending, stooping and stretching.

  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

  • Hearing must be in the normal range for telephone contacts.

  • Ability to lift up to 20 lbs.

EEO/AA Employer

FLSA Status: Full-Time; Non-Exempt

Reports To: Inside Sales Manager

Location: Billings, MT


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